# Chargebee

Startdeliver integrates with Chargebee. Once connected, subscription data from Chargebee syncs to the matched customer record in Startdeliver, keeping revenue metrics current without manual imports. The integration supports up to five Chargebee accounts simultaneously. Standard setup takes under an hour.

**Where to find it:** Apps → Chargebee **Who can access it:** Admins

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**What it does**

The Chargebee integration syncs subscription and billing data from Chargebee into Startdeliver. Customer details, subscription status, renewal dates, MRR, ARR, and seat counts stay current without manual imports. The integration supports multiple Chargebee accounts if your business operates more than one.

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**What syncs**

**Customer details** Name, contact information, and organization data from Chargebee sync to customer records in Startdeliver.

**Subscription data** Plan, status, renewal date, and activation date sync to the matched customer record. Subscription status changes in Chargebee — upgrades, downgrades, cancellations — reflect in Startdeliver automatically.

**Revenue metrics** MRR, ARR, and number of seats or licenses sync to customer fields and feed into portfolio reporting and the AI assessment. Revenue data from Chargebee appears on the customer profile header and in Impact dashboards alongside health signals.

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**Setup**

1. Go to Apps → Chargebee
2. Enter your Chargebee **API Key** — found in your Chargebee account under Settings → API Keys
3. Enter your Chargebee **Domain** — your Chargebee subdomain (e.g. `yourcompany.chargebee.com`)
4. If you use multiple Chargebee accounts, enable the second, third, fourth, or fifth account and enter the API Key and Domain for each
5. Save

The integration runs automatically from this point. Customer and subscription data syncs on a regular cycle and updates as changes occur in Chargebee.

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**Multiple Chargebee accounts**

If your business operates more than one Chargebee account — for example separate accounts by region, entity, or product line — the integration supports up to five accounts simultaneously. Enable each additional account in the settings and provide its own API Key and Domain. Data from all connected accounts syncs into the same Startdeliver workspace, matched to the correct customer records.

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**Troubleshooting**

**Data not syncing** Confirm the API Key is correct and has the necessary read permissions in Chargebee. Confirm the Domain matches your Chargebee subdomain exactly. If you have multiple accounts configured, check each account's credentials independently.

**Revenue figures not matching Chargebee** Subscription data syncs on a regular cycle — recent changes in Chargebee may take one sync cycle to appear in Startdeliver. If figures are consistently mismatched, check that the correct subscription fields are being read and that your Chargebee API Key has access to subscription data.


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