> For the complete documentation index, see [llms.txt](https://docs.startdeliver.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.startdeliver.io/use-cases.md).

# USE CASES

- [Use case: Churn Prevention](https://docs.startdeliver.io/use-cases/use-case-churn-prevention.md): The customers most likely to churn rarely announce it. They go quiet.
- [Use case: Onboarding Automation](https://docs.startdeliver.io/use-cases/use-case-onboarding-automation.md): Getting a customer set up is easy. Getting them to their first success is the actual job.
- [Use case: Success Plan](https://docs.startdeliver.io/use-cases/use-case-success-plan.md): A Success Plan is not a document. It's a shared commitment between you and your customer about what success looks like and how you're going to get there together.
- [Use case: Driving Expansion](https://docs.startdeliver.io/use-cases/use-case-driving-expansion.md): The best time to expand a customer is when they're already succeeding. The worst time is when you need the revenue.
- [Use case: Retention Management](https://docs.startdeliver.io/use-cases/use-case-retention-management.md): Retention isn't managed one customer at a time. It's managed at the portfolio level — with systems, not heroics.
- [Use case: Automated CSM](https://docs.startdeliver.io/use-cases/use-case-automated-csm.md): The best CSMs don't succeed because they work harder than everyone else. They succeed because they spend their time on the right things.
- [Use case: Head of Customer Success](https://docs.startdeliver.io/use-cases/use-case-head-of-customer-success.md): You're managing the most important thing in the company — the customers. Everything else follows from that.